Refund policy
Our Commitment to Your Satisfaction
At Forever Truth, we value your satisfaction and strive to ensure that every piece of jewelry you purchase from us meets your expectations. However, we understand that sometimes a return may be necessary. Below is our return policy to assist you in these situations.
30-Day Return Window
- Time Frame: You have 30 days from the date of purchase to initiate a return. We encourage you to review your purchase as soon as it arrives.
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. This includes maintaining the integrity and sanctity of the jewelry, reflecting the values we uphold.
- Packaging: The item must be returned in the original packaging, preserving the item's protection and presentation.
Non-Returnable Items
Please note, after 30 days from the date of purchase, we cannot offer you a return or exchange. This policy is in place to ensure the quality and sanctity of our products.
Return Process
- Initiate a Return: Contact our customer service team within the 30-day window to start the return process.
- Inspection: Upon receiving your return, our team will inspect the item to confirm its condition and eligibility.
- Approval: If your return is approved, a refund will be processed to your original method of payment.
Shipping Costs
- Responsibility: The customer is responsible for paying for the shipping costs for returning the item.
- Refund Exclusions: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
For any questions regarding our return policy or to initiate a return, please contact our customer service team. We are here to help and ensure that your experience with Forever Truth is a positive one.